According to the study, IT professionals already see many benefits of AI on the horizon:
While it’s no magic bullet, AI can help cut through rising software complexity, the report finds. That’s especially valuable in IT operations when time is critical. "Decisions may be made more quickly and accurately with the help of AI," says one survey respondent.
Despite the frustrating software complexity they face, IT professionals are already finding relief using AI software to automate workloads and boost productivity.
Enthusiastic embrace of generative AI95% of IT pros see benefits to employees using generative AI to help complete work—namely that it frees up employee workloads spent on repetitive tasks to do more complex work.
Similar overall support for AI70% of IT directors and above say that AI use is actively encouraged by their company, compared to 44% of team leads/managers and 21% of individual contributors.
Leaders are driving early adoption91% of IT directors and above currently use AI to support their workloads, compared to 66% of team leads/managers and 33% of individual contributors. The vast majority of senior staff (96%) also say that generative AI is used across their organizations, compared to 83% of team leads/managers and 67% of individual contributors.
An AI youth movement is underwayNewer generations are playing a pivotal role in AI adoption within IT. Eight in ten (81%) Millennial and 75% of Gen Z IT pros currently use AI to support their workload, compared to 57% of Gen X and 27% of Baby Boomers.
Reflecting on the report, Freshworks CIO Ramakrishnan sees a direct line between the perils of excessive software and the promise of AI. He says, “smart, simplified technology, paired with the power of AI, will do more to drive productivity and efficiency than legacy software has done in decades. IT leaders who embrace automation and technological agility to reduce complexity will be the ones whose teams come out ahead.”
Yes, very optimistic
Not sure
No, not optimistic
